Shivoham Shiv – Refund and Cancellation Policy

1. Refund and Cancellation Policy Overview

Shivoham Shiv aims to provide a fair and transparent refund and cancellation policy for the benefit of our users.

2. Eligibility for Refunds

1. Refunds will only be provided for courses or services that have not been accessed or utilized by the user within a specified period, typically 7 days from the date of purchase.

2. To be eligible for a refund, users must meet the following criteria:

• The request for a refund must be made within the specified refund period.
• The user must provide proof of purchase, such as an order confirmation or receipt.
• The user must provide a valid reason for the refund request, such as dissatisfaction with the content or technical issues that prevent access to the course.

3. Refund Process

1. To request a refund, users must contact the Company’s customer support team through the provided channels, such as email or phone.

2. The refund request will be reviewed by the Company’s support team, and a decision will be made based on the eligibility criteria outlined in Section 2.

3. If the refund request is approved, the refund will be processed within a reasonable timeframe and issued using the original payment method.

4. Cancellation of Services

1. Users may cancel their subscription or service at any time by contacting the Company’s customer support team.

2. Cancellations made before the expiration of the current billing period will result in the cessation of future billing cycles. Users will retain access to the service until the end of the current billing period.

5. Refund Exceptions

1. The Company reserves the right to refuse refund requests that do not meet the specified criteria or are deemed fraudulent or abusive.

2. Refunds will not be provided for courses or services that have been accessed, utilized, or completed by the user, unless otherwise required by applicable law.

6. Changes to Refund and Cancellation Policy

The Company reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective upon posting the updated policy on our website.

7. Contact us

If you have any questions or concerns regarding this Refund and Cancellation Policy or a refund/cancellation request, you can contact us at support@shivohamshiv.com .